Worldwide Customer Service Conference
Global ideas to dramatically improve the customer experience in your organization

During a three-day management marathon in Minneapolis, Minnesota, 10 world-class customer service leaders headlined by John Tschohl, Founder and President of Service Quality Institute, will share insights on how to build a Customer Service Culture to achieve market dominance.

You will learn insider information about Best Practices in customer service through real-world experiences from an elite panel of experts and executives from organization in 4 continents, for a truly global perspective.

The program is all about case-studies on the power of a Service Strategy to transform an organization through the process of creating FANS in companies from the United States, Latin America, Asia and Africa, such as Nissan, Ethiopian Airlines, Technodom Vail Resorts, PPF Pensions Fund, Banco Promerica, Graebel Relocation and Northeast Delta Dental.

View the Weekend Agenda

Register before September 29 and save $499.00:

Registration fee is $999 per person, but you can still register BEFORE September 29 to save $499.00 and attend the Worldwide Customer Service Conference for only $500 per participant. Only a limited number of seats are available at this price, so call call and register today.

To receive a FREE brochure, send an email to Tom Chapman at Service Quality Institute:
[email protected]

For reservations or more information:

800-548-0538
952-884-3311

The Purpose of this conference is to learn from successful organizations

John Tschohl
Founder and President
Service Quality Institute
USA

Best-selling author and a customer service guru, John circles the world several times a year teaching the Service Culture to management audiences across the world.

Dr. Peter Johnson
Founder and CEO
Strategic Performance Institute
USA

The world's foremost authority in how to achieve EXECUTION for a strategic plan.

Tewolde Gebremariam
CEO
Ethiopian Airlines
Ethiopia

With a 25% annual increase in ALL operational parameters over the last 10 consecutive years, Ethiopian Airlines is the fastest-gwowing airline in the African Continent. Has doubled its income 7 times in 7 years and its profits exceed all other African airlines combined, all through the power of the Service Strategy.

Josiah Blair
Executive Assistant to the Chairman of the Board
Technodom
Kazakhstan

With over 1 billion in annual sales and the commitment to remain being the most customer-centric company in the world's 9th larget country, Technodom is considered the "Best Buy" fo Central Asia.

David Graeel
Founder and Chairman of the Board
Graebel Relocation Services
United States

The largest private-held relocation firm in America.

William Erio
CEO
PPF Pensions Fund
Tanzania

If you have ever wonder if "government" and "customer service" could even be written on the same line, Willaim Erio will share his insights on how to take PPF Pensions Fund Tanzania (an organization simiar to the Social Security in the US) to an entirely new level by implementing a Customer Service Culture innitiative.

Jessica Soule
Senior Customer Quality Manager
Nissan Mexicana, SA de CV
Mexico

Jessica Soule will talk about the challenges and opportunities of creating a Customer Service Culture in Latin America.

Eric Simon
Vice-President and General Manager
Vail Resorts
United States

The most successfull and most customer-centric sky resort in the world.

Oscar Orozco
Managing Director and Secretary of the Board of Directors
Banco Promerica, SA
El Salvador

Most customer-centric bank in Central America. Oscar Orozco oversees the company's customer-service based strategy across Latin America.

Tom Raffio
President & CEO
Northeast Delta Dental
United States

The only insurance company in the world that has a 70% market-share, all built on the power of the Service Strategy.

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Radisson

FOR MORE INFORMATION OR TO REGISTER